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Returns and Refunds Policy

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Returns and Refunds Policy

Effective Date: January 1, 2026

MobiSend (operated by Anchorline INC) is an authorized national payment center. As an authorized national payment center it is our duty to provide you with the highest customer service. Due to the digital and instant fulfillment nature of prepaid mobile recharges, please review our refund guidelines below:

1. Electronic Airtime & Mobile Top-Up Pin Refills

Prepaid wireless airtime is transmitted in real time directly to the carrier's cellular network. Once a recharge transaction is processed and credited to the destination mobile phone number, it is considered complete and final. Recharges that have successfully posted to the carrier cannot be returned, exchanged, reversed, or refunded under carrier operating rules.

2. Failed Transactions & Billing Discrepancies

If your payment was successfully debited but your phone did not receive the airtime credit within 15 minutes:

  • First, verify device status by power-cycling your handset.
  • Check your order reference number on your confirmation email.
  • Call our 24/7 customer resolution line immediately at 800-488-1650 or submit a ticket through our Contact Us portal.

If our carrier dispatch system verifies that the operator network rejected the transaction or failed to credit the account, MobiSend will issue a prompt 100% refund to the original payment method or reprocess the recharge at no extra charge.

3. Customer Input Errors

Please double-check the recipient phone number and carrier before clicking "Pay Now". MobiSend is not responsible for airtime credited to an incorrect recipient telephone number entered by the customer.

4. Physical SIM Cards & Hardware Kits

Unopened and unactivated physical SIM card kits may be returned within 14 days of purchase for a full refund minus shipping and handling charges. Activated SIM cards and eSIM digital profiles are non-refundable once delivered.

5. Contact Support

For refund status inquiries or questions regarding an existing order reference, contact our billing desk at support@mobisend.net or 800-488-1650.